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Returns and complaints

Complaint procedure under the warranty:

Make a complaint

Make a complaint under the warranty. Should this be not under warranty? You can make one filling out this form:

make a complaint form

We will contact you as soon as possible

You will receive acknowledgement of receipt of the complaint at the email address provided with the order or registration.

Should it be necessary to review the item, we will inform you that you will need to return it to:
Savicki 1976 sp. z o.o.,
ul. Frezerów 3, I piętro, lok. II.9, 20-209 Lublin.

Accept/Decline a complaint

A decision about accepting, settling or declining your complaint will be sent to you within 14 days from the date of receiving the complaint form.

Complaint under warranty procedure:

Right to make a complaint

Complaints under the warranty can only be made if a given product has been sold with a guarantee

We will contact you as soon as possible

Warranty conditions are described each time in the warranty document. Accepting or declining a complaint under the warranty is carried out due to the provisions of the warranty document.

warranty form

Accept/Decline a complaint

Withdrawal from the contract without stating a reason (legal right).

Make a complaint under the warranty. Is this not covered by the warranty? You can make complaint filling out this form:

SAVICKI ONLINE STORE GRANTS YOU WITH AN ADDITIONAL (INDEPENDENTLY FROM LEGAL RIGHT) RIGHT TO WITHDRAW FROM THE CONTRACT WITHOUT GIVING A REASON. IT DOES NOT APPLY TO EVERY PRODUCT FOUND IN STORE. YOU CAN READ MORE ON THIS MATTER IN

1. The right applies for 120 days from the date of receiving of the goods. terms and conditions .
2. Prepare the items to be returned. We will send a courier to collect the goods. Bear in mind that all the additional costs must be covered by you. Pay the costs prior using the additional right.
3. Inform us about withdrawal from contract. You can do it using a form here
4. You will receive acknowledgement of receipt of the statement of withdrawal at the email address provided with the order or registration.
5. Prepare the items to be returned. We will send a courier to collect the items. You will be liable to cover the courier costs.
6. Withdrawal from the contract without giving a reason (additional right):